Most orders ship within 1 business day of receipt Monday thru Friday. Flat Rate shipping options include First Class USPS, 1Lb and under $6.95 (please do not select USPS First Class if rapid delivery time is critical, USPS Priority 1Lb and above 11.95$ (can be selected for lighter orders) within the continental USA. UPS Sure Post (UPS ships for most of the trip then the USPS takes it the last leg) or Standard UPS Ground. Delivery time is estimated and not guaranteed by the USPS, UPS, FedEX or SawAgain, sorry but no refunds for orders not delivered within the carriers estimated delivery windows. We reserve the right to switch shipping carriers chosen if in SawAgain's view there is a more secure or reliable carrier available to your destination, this decision is based on carrier performance in certain geographical areas.
Heavy, bulky or high value orders may be shipped UPS or FedEx if it is more cost effective or safer. Tracking numbers will be emailed to you when your item has shipped. We pride ourselves on our ability to pack and ship very quickly and professionally.
Some shipping destinations may be difficult or impossible to deliver to for our carriers, as a result we reserve the right to cancel/refund any order that presents a successful delivery risk.
On rare occasions an in stock item may back order due to an inventory or product issue, in this case you will be contacted and notified immediately. SawAgain reserves the right to cancel/refund any order we determine to be fraudulent in nature or posses a risk.
If an item is returned to us because an incorrect shipping address was provided we will issue a refund for the item, the customer then has the option to re order with the correct address, we can not be responsible for shipping charges to an incorrect address provided to us by customers.
Tracking numbers are provided on all orders. When the carrier delivers an order they will scan the package and it is marked delivered, at this point we are no longer responsible for the order, it is the buyers responsibility to make sure the package delivery area is secure as we are not responsible for missing or stolen packages that have been scanned delivered, if this is an issue contact us and we can add a signature requirement to your order.
If an order gets lost we will help track it and replace if necessary. We will refund or reship a lost or delayed US addressed order after 21 days have elapsed from the date item was shipped. We require a signature on delivery of any order exceeding $500 in value, if you would like a signature required on orders less than $500 please send us a request prior to ordering. If your package was shipped but undelivered you must notify us within 30 days of initial order date.
International orders will be shipped via USPS a tracking number is provided which follows the package within the US. If you would like a tracking number that follows your order to your door we can ship via FEDEX or UPS but the cost will be considerably more, contact us. The checkout cart will calculate the shipping cost of your order. Some foreign shipping destinations may be difficult or impossible to deliver to for our carriers, as a result we reserve the right to cancel/refund any international order that presents a successful delivery risk.