Stihl Ms 311, Ms 391 Muffler New Oem 11401400653, 11401400657

Returns: 

Please examine all items upon receipt and prior to installation, visual defects must be warrantied prior to any installation. Any item may be returned within 30 days of purchase provided the item has not been installed, used or opened if shipped in a manufactures sealed package, all original branded packaging must also be returned in unsoiled condition. Electronic parts, ie: ignition coils or modules are not eligible for return if they have been mounted/installed. An RGA (Return Goods Authorization) request must be submitted to SawAgain within 30 days of purchase to be eligible for a return, any item sent to us without an RGA# will not be refunded. Any item returned that has been damaged or soiled to where the item can no longer be resold as new is subject to return denial or a restocking fee to be determined by SawAgain. Gas powered equipment that has had fuel and or oil placed in it is not eligible for return and will then be subject to the manufactures warranty guidelines and submitted to your local dealer.  If you ordered the wrong part or changed your mind we will refund you the cost of the product minus shipping,  If the order was incorrect because of a mistake on our part we will refund the shipping expense and issue a return label. On international returns buyer is responsible for return shipping. Item must be returned within 21 days of RGA authorization or the return label and RGA will be cancelled. If you received free shipping on an order and decided to return the order the original shipping cost will not be refunded. Your refund will be processed within 3-5 business days of receipt. If you prefer, a store credit can be applied in place of a refund. If you need to send an item back please email us for an RGA#. Once you have and RGA# send returns to:

SawAgain 

1775 Highway 371 

Backus, MN 56435

Limited Warranty General Parts:
SawAgain LLC warrants its NEW parts to be free from defect in material and workmanship under normal use and service for a period of 30 days from date of purchase. No warranty on USED parts unless otherwise stated. 

Liability under this warranty is limited to replacement of parts or refund. This warranty shall not apply to any part which SawAgain LLC in its sole judgment, concludes the part has been subject to misuse or improper installation. SawAgain LLC shall not be liable for any injury, loss, or damage arising out of misuse, abuse, lack of reasonable care, or misapplication of our products.

Electrical Components such as ignition coils etc can be returned provided they were not mounted and the original packaging is returned.

Cylinder/Piston Warranty

Cylinders and Pistons will be warranted to be free from manufactures defect.

Warranty coverage on cylinders, pistons or kits shall not include burn downs or "seized" motors resulting from excessive heat since other causes are generally at fault such as ethanol, poor quality fuel or oil, improper fuel/oil mixture, mechanical issues such as air leaks or improperly adjusted air fuel mixtures.